Terms and Conditions - Public Training

Terms and Conditions for all closed corporate training events and consultancy services should be requested seperately. Registering your Booking can be done by any one of the methods below:

• Complete the "online" booking process on our website www.aikonatraining.com/Howtobooktrainingcourses
• Complete the Booking Form located on our website www.aikonatraining.com/Howtobooktrainingcourses and email to learning@aikona.com and specify course name and date. State your name, company, address and contact details and a Booking Form will be emailed back for completion and return.

Payment for public courses is required at least two weeks in advance of course commencement. Aikona reserves the right to refuse admission if payment has not been received.

All course and examination fees are subject to VAT at the current statutory rate.
All payments will be confirmed with a receipted invoice, which will be sent to the booking address.
All bookings must be made on Aikona's booking form which will constitute a legally binding contract.

Course Fees
Course fees are shown alongside each course including residential fees where appropriate.
5 day residential courses are fully inclusive of venue stay and materials from Monday morning to Friday afternoon.
All non residential courses include materials, lunch and refreshments during the day.
Additional fees will be applicable to cover courier charges where pre-reading material is sent to locations outside of the UK as below:

• Europe £50
• Outside Europe £100

Venues
Aikona do not accept any responsibility for the security of personal items at the venue.
Full joining instructions including venue, map, directions and timings will be sent upon receipt and acceptance of your booking 10 working days prior to a course.
Advance information can be obtained by emailing bookings@aikona.com or by telephoning 0207 722 8350

Aikona cannot be held responsible for non-arrival of Joining Instructions. Please contact Aikona if joining instructions have not arrived 7 working days prior to course commencement.

Course Timings
These will be indicated in the joining instructions and range from 9.00am - 9.30am start with 5.00pm - 5.30pm finish. Residential courses will require evening work.

Course Cancellations
Cancellations on courses 16-20 working days prior to a course date will incur 50% charge of course fee.
Cancellations on courses less than 16 working days prior to a course date will incur 100% charge of course fee.

Where materials have been issued prior to the scheduled attendance of the course, a fee of ?100 per pack will be due. If a place on a course is cancelled as a result of non payment within terms and the materials have already been issued then the fee of ?100 will be due.

Examination Cancellations
Examination cancellations made less than 11 working days before the exam will be charged at full fee although substitute delegate names can be given up to 10 working days before the exam.

Course Transfers
Transfer requests made 16-20 working days prior to the confirmed course date, will incur 50% charge of course fee.
Transfer requests made less than 16 working days prior to the confirmed course date will incur 100% charge of course fee.

A substitute delegate for non-exam courses can be named at any time prior to the course start.

Data Protection
Aikona adheres to the Data Protection Act 1998 with amendments. Your details will not be passed to any outside Companies but may be used by Aikona where it is thought other services and products may be of interest and benefit to you.

Cancellation, Postponement or Substitution of Course Dates
Aikona reserve the right to change the course presenters, dates, venue and content should the need arise. In the unlikely event of a course being cancelled or postponed by Aikona, a full refund will be made but no further liability will be accepted.

Intellectual Property - All Materials provided to Course delegates are copyright of Aikona. The materials provided individually to each delegate may be permanently retained for the exclusive use of the individual delegate. No part of Course Materials may be reproduced or transmitted in any form, or by any means, electronically or mechanically, including photocopying, recording or any information storage or retrieval system without the prior written permission of Aikona. Course Materials are provided subject to the condition that they shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the prior written permission of Aikona. Any use, duplication or lending of Course Materials without the prior written consent of Aikona, save for such uses as are allowed under applicable law is prohibited. All course materials are copyright of Aikona in whatever format.

Non Solicitation - Until the expiry of six months after completion of a service, neither party will solicit the employment or services of any personnel of the other party who has been engaged in connection with services. Liquidated damages for breach of this provision payable by the party in breach of this Clause shall be equal to fifty percent (50%) of the annual gross salary or annual service fees of that person in their employment with the original party.

General - These Terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the English Courts. Aikona shall not be liable for any failure to fulfil its obligations where such failure is due to circumstances beyond its reasonable control. Aikona shall be entitled to assign its rights and obligations under these Terms to a purchaser of the whole or a substantial part of its business.

November 2010